Have you ever been let down by a tradesperson who fails to return your calls or turn up when they say they will? Has the person who turned up left a mess?
When you engage the Curran team, you can rely on us because we are all about creating a memorable and rewarding experience for our customers.
We always work hard to ensure that our customers receive reliable, efficient and friendly service.
We take the following steps to ensure that we meet and exceed our customers’ needs.
When you contact Curran
When you contact Curran for a service or an emergency call, our friendly customer service representative will speak to you about your needs. If you get in touch with us via email or book online, we endeavour to understand what you want and need with plumbing services and advice.
Assigning your job
Our customer service representative will pass your service request onto our dispatch team, who will assign the most appropriate service technician for your needs. This choice will be determined by the technician’s skill and experience with your plumbing issue. Our dispatch team makes sure that our service technicians are scheduled to arrive at your premises on time.
Keeping you informed
Throughout the day, our customer service team will stay in contact with you, keeping you informed about the arrival time of your service technician. As the technician approaches your home or business, we will also get in touch to let you know they are about to arrive.
Professional standards on site
When our technician arrives, you will know them as they proudly wear the Curran uniform.
Our employee dress code ensures that personnel are clean and tidy and wear covers over their boots to protect your home.
You will know it’s Curran as our vans carry our branding, and we also won’t park in your driveway unless requested.
Our service technicians are thoroughly trained to fully evaluate the plumbing issue and determine what needs to be fixed.
We use the latest technology
They will provide you with upfront pricing using an iPad, so you have accurate figures before making a decision. They will show the video to highlight the issue if they conduct a camera inspection of a blocked pipe.
Some customers want to go ahead straight away, and many appreciate our capacity to install hot water services on the day.
Others choose to book in to get the problem fixed at a more convenient time when it is not an emergency – we accommodate your needs. Our Customer Service staff are available to make arrangements for your booking later.
We clean up after ourselves
Curran service technicians are trained to clean up after themselves, so customers don’t have to worry about mess and chaos after plumbing investigations.
Streamlined payment processes
When the job is done, customers can pay easily by cheque or credit card on the spot.
Customers can also choose an interest-free option when they need to pay in instalments.
Our follow-up calls
Our customer Service Liaison will follow up with a phone call once the technician has left the site to check that everything went well.
Service guarantee
Curran has been in the business for more than 30 years, winning many repeat customers between Sydney and Nowra. We have received hundreds of 5-star ratings and testimonials from customers who appreciate our professional standards.
We want the best for customers, which means courteous and skilled technicians, helpful customer service, accurate upfront pricing and easy payments. Delivering these is built into our minimum standard of service.
